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Dispute Resolution Center

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Important information

We encourage you to first notify us of any complaints by contacting our Customer Service. If this doesn't resolve the issue, you can upload your complaint using the ODR platform of the European Commission. This platform for online dispute resolution can be found at: http://ec.europa.eu/odr .

For less urgent questions, send us a message
Good to know

Our customer service team is happy to help – but it might be faster and easier to use our self-service tools to resolve the most common issues.

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    United States of America  United States of America
    Support in English

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    International (English):

    The phone numbers above are for in-country calls. Only local charges apply, except for international numbers.

    United Arab Emirates  United Arab Emirates
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    International (English):

    Argentina  Argentina
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    International (English):

    Austria  Austria
    Support in German

    International (English):

    Australia  Australia
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    International (English):

    Belgium  Belgium
    Support in French

    Support in Dutch

    International (English):

    Bulgaria  Bulgaria
    Support in bulgarian

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    International (English):

    Bahrain  Bahrain
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    International (English):

    Bolivia  Bolivia
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    International (English):

    Brazil  Brazil
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    International (English):

    Canada  Canada
    Support in English

    Support in French

    International (English):

    Switzerland  Switzerland
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    Support in English

    Support in French

    Support in Italian

    International (English):

    Chile  Chile
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    International (English):

    China  China
    Support in Mandarin

    Support in Mandarin

    International (English):

    Colombia  Colombia
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    International (English):

    Costa Rica  Costa Rica
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    International (English):

    Cuba  Cuba
    Support in Spanish

    International (English):

    Cyprus  Cyprus
    Support in English

    International (English):

    Czech Republic  Czech Republic
    Support in English

    International (English):

    Germany  Germany
    Support in German

    Mobile: Charges may apply

    International (English):

    Denmark  Denmark
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    International (English):

    Dominican Republic  Dominican Republic
    Support in Spanish

    International (English):

    Estonia  Estonia
    Support in English

    Support in Russian

    International (English):

    Egypt  Egypt
    Support in arabic

    International (English):

    Spain  Spain
    Support in Spanish

    International (English):

    Finland  Finland
    Support in English

    International (English):

    France  France
    Support in French

    International (English):

    United Kingdom  United Kingdom
    Support in English

    International (English):

    Greece  Greece
    Support in English

    International (English):

    Guatemala  Guatemala
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    International (English):

    Hong Kong  Hong Kong
    Support in English

    Support in Mandarin

    Support in Mandarin

    International (English):

    Croatia  Croatia
    Support in English

    International (English):

    Hungary  Hungary
    Support in English

    International (English):

    Indonesia  Indonesia
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    International (English):

    Ireland  Ireland
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    International (English):

    Israel  Israel
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    International (English):

    India  India
    Support in English

    Support in Hindi

    International (English):

    Iceland  Iceland
    Support in English

    International (English):

    Italy  Italy
    Support in Italian

    International (English):

    Japan  Japan
    Support in Japanese

    International (English):

    South Korea  South Korea
    Support in English

    International (English):

    Sri Lanka  Sri Lanka
    Support in English

    International (English):

    Lithuania  Lithuania
    Support in English

    Support in Russian

    International (English):

    Luxembourg  Luxembourg
    Support in German

    Support in French

    International (English):

    Latvia  Latvia
    Support in English

    Support in Russian

    International (English):

    Macau  Macau
    Support in Mandarin

    Support in Mandarin

    International (English):

    Mexico  Mexico
    Support in Spanish

    International (English):

    Malaysia  Malaysia
    Support in English

    Support in English

    Support in Mandarin

    International (English):

    Nicaragua  Nicaragua
    Support in Spanish

    International (English):

    Netherlands  Netherlands
    Support in Dutch

    International (English):

    Norway  Norway
    Support in English

    International (English):

    New Zealand  New Zealand
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    International (English):

    Panama  Panama
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    International (English):

    Peru  Peru
    Support in Spanish

    International (English):

    Philippines  Philippines
    Support in English

    Restrictions may apply when calling from mobile phones.

    International (English):

    Poland  Poland
    Support in Polish

    International (English):

    Puerto Rico  Puerto Rico
    Support in Spanish

    International (English):

    Portugal  Portugal
    Support in Portuguese

    International (English):

    Qatar  Qatar
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    Support in English

    International (English):

    Romania  Romania
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    International (English):

    Serbia  Serbia
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    International (English):

    Russia  Russia
    Support in Russian

    International (English):

    Saudi Arabia  Saudi Arabia
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    International (English):

    Sweden  Sweden
    Support in Swedish

    International (English):

    Singapore  Singapore
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    International (English):

    Slovenia  Slovenia
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    International (English):

    Slovakia  Slovakia
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    International (English):

    Thailand  Thailand
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    International (English):

    Turkey  Turkey
    Support in English

    Please dial the International number when calling from a cell phone.

    International (English):

    Taiwan  Taiwan
    Support in Mandarin

    International (English):

    Ukraine  Ukraine
    Support in Russian

    International (English):

    United States of America  United States of America
    Support in English

    Support in Spanish

    International (English):

    Uruguay  Uruguay
    Support in Spanish

    International (English):

    Venezuela  Venezuela
    Support in Spanish

    International (English):

    Vietnam  Vietnam
    Support in English

    For VinaPhone users

    Support in English

    For Viettel Mobile users

    Support in English

    For VinaPhone users

    Support in English

    For Viettel Mobile users

    International (English):

    South Africa  South Africa
    Support in English

    International (English):