Dispute Resolution Center

Get in touch with us

Important information

We encourage you to first notify us of any complaints by contacting our Customer Service. If this doesn't resolve the issue, you can upload your complaint using the ODR platform of the European Commission. This platform for online dispute resolution can be found at: http://ec.europa.eu/odr .

Good to know

Our customer service team is happy to help – but it might be faster and easier to use our self-service tools to resolve the most common issues.

Thanks for contacting us!

Your message has been sent. We'll contact you as soon as possible to discuss the issue.

If you have a booking with us, you can speed up your call by having your confirmation number and PIN code handy.

United States of America

United States of America

Support in English
Support in Spanish
International (English):

The phone numbers above are for in-country calls. Only local charges apply, except for international numbers.

United Arab Emirates

United Arab Emirates

Support in arabic
Support in English
International (English):

Argentina

Argentina

Support in Spanish
International (English):

Austria

Austria

Support in German
International (English):

Australia

Australia

Support in English
International (English):

Belgium

Belgium

Support in French
Support in Dutch
International (English):

Bulgaria

Bulgaria

Support in bulgarian
Support in English
International (English):

Bahrain

Bahrain

Support in arabic
Support in English
International (English):

Bolivia

Bolivia

Support in Spanish
International (English):

Brazil

Brazil

Support in Portuguese
International (English):

Canada

Canada

Support in English
Support in French
International (English):

Switzerland

Switzerland

Support in German
Support in English
Support in French
Support in Italian
International (English):

Chile

Chile

Support in Spanish
International (English):

China

China

Support in Mandarin
Support in Mandarin
International (English):

Colombia

Colombia

Support in Spanish
International (English):

Costa Rica

Costa Rica

Support in Spanish
International (English):

Cuba

Cuba

Support in Spanish
International (English):

Cyprus

Cyprus

Support in English
International (English):

Czech Republic

Czech Republic

Support in English
International (English):

Germany

Germany

Support in German

Mobile: Charges may apply

International (English):

Denmark

Denmark

Support in English
International (English):

Dominican Republic

Dominican Republic

Support in Spanish
International (English):

Estonia

Estonia

Support in English
Support in Russian
International (English):

Egypt

Egypt

Support in arabic
International (English):

Spain

Spain

Support in Spanish
International (English):

Finland

Finland

Support in English
International (English):

France

France

Support in French
International (English):

United Kingdom

United Kingdom

Support in English
International (English):

Greece

Greece

Support in English
International (English):

Guatemala

Guatemala

Support in Spanish
International (English):

Hong Kong

Hong Kong

Support in English
Support in Mandarin
Support in Mandarin
International (English):

Croatia

Croatia

Support in English
International (English):

Hungary

Hungary

Support in English
International (English):

Indonesia

Indonesia

Support in English
International (English):

Ireland

Ireland

Support in English
International (English):

Israel

Israel

Support in Hebrew
International (English):

India

India

Support in English
Support in Hindi
International (English):

Iceland

Iceland

Support in English
International (English):

Italy

Italy

Support in Italian
International (English):

Japan

Japan

Support in Japanese
International (English):

South Korea

South Korea

Support in English
International (English):

Sri Lanka

Sri Lanka

Support in English
International (English):

Lithuania

Lithuania

Support in English
Support in Russian
International (English):

Luxembourg

Luxembourg

Support in German
Support in French
International (English):

Latvia

Latvia

Support in English
Support in Russian
International (English):

Macau

Macau

Support in Mandarin
Support in Mandarin
International (English):

Mexico

Mexico

Support in Spanish
International (English):

Malaysia

Malaysia

Support in English
Support in English
Support in Mandarin
International (English):

Nicaragua

Nicaragua

Support in Spanish
International (English):

Netherlands

Netherlands

Support in Dutch
International (English):

Norway

Norway

Support in English
International (English):

New Zealand

New Zealand

Support in English
International (English):

Panama

Panama

Support in Spanish
International (English):

Peru

Peru

Support in Spanish
International (English):

Philippines

Philippines

Support in English

Restrictions may apply when calling from mobile phones.

International (English):

Poland

Poland

Support in Polish
International (English):

Puerto Rico

Puerto Rico

Support in Spanish
International (English):

Portugal

Portugal

Support in Portuguese
International (English):

Qatar

Qatar

Support in arabic
Support in English
International (English):

Romania

Romania

Support in English
International (English):

Serbia

Serbia

Support in English
International (English):

Russia

Russia

Support in Russian
International (English):

Saudi Arabia

Saudi Arabia

Support in arabic
International (English):

Sweden

Sweden

Support in English
International (English):

Singapore

Singapore

Support in English
International (English):

Slovenia

Slovenia

Support in English
International (English):

Slovakia

Slovakia

Support in English
International (English):

Thailand

Thailand

Support in English
International (English):

Turkey

Turkey

Support in English

Please dial the International number when calling from a cell phone.

International (English):

Taiwan

Taiwan

Support in Mandarin
International (English):

Ukraine

Ukraine

Support in Russian
International (English):

United States of America

United States of America

Support in English
Support in Spanish
International (English):

Uruguay

Uruguay

Support in Spanish
International (English):

Venezuela

Venezuela

Support in Spanish
International (English):

Vietnam

Vietnam

Support in English

For VinaPhone users

Support in English

For Viettel Mobile users

Support in English

For VinaPhone users

Support in English

For Viettel Mobile users

International (English):

South Africa

South Africa

Support in English
International (English):