You chose a policy when you made a booking on our platform. If that policy allows a change of dates or a free cancellation, you are entitled to that.
For bookings made before 6 April 2020: You may be able to change or cancel your (non refundable) booking for free if you cannot travel to or stay at the property as a result of implications of the Coronavirus (COVID-19) outbreak, such as government travel restrictions (e.g. closed borders). This depends on several factors, including your country of origin, your destination, the date on which you made your booking, your departure date, your arrival date and your reason for travelling. If your booking falls within the above category, the property should allow your date change request or cancellation. If you wish to cancel your booking and have already made a prepayment, the property should offer you credit or a voucher for a future stay. If you prefer to receive a refund, you are entitled to that.
For bookings made on or after 6 April 2020: Your change/cancellation request will be handled by the property. The policy you chose and your mandatory consumer law, where applicable, is relevant.
Please sign in and select the relevant booking to see your options.