You chose a policy when you made the booking on our platform. If that policy allows a change of dates or free cancellation, you're entitled to that.
For bookings made before April 6, 2020: You may be able to change or cancel your (non-refundable) booking for free if you can't travel to or stay at the property due to implications of the coronavirus (COVID-19) outbreak (e.g. government travel restrictions, closed borders). This depends on several factors, including your country of origin, your destination, the date that you made your booking, your departure date, your arrival date, and your reason for traveling. If your booking falls within a category above, the property should allow your date change request or cancellation. If you want to cancel your booking and have already made a prepayment, the property should offer you credit or a voucher for a future stay. If you'd prefer to receive a refund, you're entitled to that also.
For bookings made on or after April 6, 2020: Your change/cancellation request will be handled by the property. The policy you chose and mandatory consumer laws, where applicable, are relevant.
Sign in and select the relevant booking to see your options.