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How our online booking service works

Booking.com's intermediation service

"Booking.com" means Booking.com B.V., a limited liability company incorporated under the laws of the Netherlands, and having its registered address at Herengracht 597, 1017 CE, Amsterdam, the Netherlands.

Booking.com is a Booking Holdings Inc. wholly-owned subsidiary.

Booking.com owns the website "www.booking.com".

Through the "www.booking.com" website, Booking.com provides an online booking service through which all accommodation providers, such as hoteliers, and other providers can offer their products and booking services, and that the website users can use to make a reservation.

Booking.com B.V. itself does not provide the services offered on the "www.booking.com" website and therefore does not sell the accommodation.

When you make a booking via the "www.booking.com" website, you are committed in a direct contractual relationship to the provider with whom you made a reservation. Booking.com communicates your booking details to the relevant provider(s) and sends you a confirmation email in the name and on behalf of the provider.

Our booking service is free for the user.

Booking.com doesn't charge the guest for any booking or cancellation fees nor any other fees related to their reservation, and no payment is made by Booking.com. The payment is directly charged by the provider.

The providers

The providers authorized to offer their booking products or services and whose deals are displayed on the "www.booking.com" website are professionals in a contractual relationship with Booking.com.

As part of this contractual relationship, Booking.com receives a commission from the provider after that the guest has stayed at the provider's accommodation or benefited from the service or product.

A breach of the provider's obligations to Booking.com can lead to its delisting.

Exhaustiveness

The bookable products and services available on the "www.booking.com" website can't be exhaustive.

Booking.com doesn't list similar products and services offered by professionals or non-professionals who don't have a contractual relationship with Booking.com.

The listed providers don't necessarily offer all their accommodation on the "www.booking.com" website.

On the "www.booking.com" website homepage, you will find the number of worldwide available accommodation that are bookable on the website.

You will find on the search results page the number of providers in the country, the region or the city where the service and/or the product is sought.

Updates

All property information displayed on the "www.booking.com" website is based on information given by providers who update prices, availability and options at their sole discretion and at their own pace through the Extranet website to which they have access.

Booking.com endeavors to update the "www.booking.com" website in real time.

Properties ranking

On the results page of our website, properties in the relevant region or city are sorted by default or, for convenience purposes, by filters located at the top of the results page, which you can use to see matching results only:

  • Our top picks (default ranking):

    "Our top picks" is the ranking default setting created by a complex ever changing and evolving automatic system. This algorithm considers a multitude of criteria including the popularity of a provider among their customers, the prices, the customer service record, certain booking data, the commission percentage and the on-time payment of commission.

  • Lowest price first:

    properties will be displayed from lower to higher prices.

  • Customer review score and price:

    properties will be displayed from the best value for money to the lowest.

  • Star rating:

    peringkat bintang akomodasi yang ditampilkan pada Booking.com tidak ditentukan oleh Booking.com. Akomodasi menentukan peringkat bintang mereka sendiri atau ditentukan oleh penyedia peringkat bintang (objektif) pihak ketiga yang independen. Penawaran ditampilkan berdasarkan jumlah bintang (rendah ke tinggi atau tinggi ke rendah) yang disediakan penyedia untuk Booking.com. Tergantung dari peraturan (lokal), klasifikasi bintang ditetapkan oleh pihak ketiga (independen), misalnya organisasi peringkat hotel (resmi) atau didasarkan pada pendapat penyedia akomodasi itu sendiri, terlepas dari kriteria objektif. Booking.com tidak membebankan kewajiban formal pada peringkat bintang dan tidak meninjaunya kembali. Secara keseluruhan, klasifikasi bintang adalah representasi dari bagaimana akomodasi membandingkan dengan persyaratan hukum (jika berlaku) atau, jika tidak diatur, sektor atau standar industri (pada umumnya) dalam hal harga, fasilitas, dan layanan yang tersedia (persyaratan dan standar ini dapat bervariasi antara negara dan organisasi yang berbeda). Bintang yang digunakan untuk akomodasi non-hotel (misalnya B&B) mungkin tidak sesuai dengan sistem klasifikasi bintang yang berlaku untuk hotel atau akomodasi. Jika kami menerima informasi bahwa akomodasi mungkin memiliki klasifikasi bintang yang menyesatkan di platform kami, kami akan memverifikasi informasi ini dengan akomodasi dan meminta untuk menyesuaikan klasifikasi bintang mereka atau untuk menyatakannya akurat dan tidak menyesatkan.

  • Guest review score:

    the properties that received the best scores from guests will be displayed first (from high to low).

  • Distance from city centre:

    properties closest to the city centre will be displayed first (from the closest to the furthest).

Booking.com operates a Preferred Partner Programme. The Preferred Partner Programme groups together properties that stand out for their excellent services and quality/price ratio while offering competitive prices. On equal criteria, a Preferred Partner will be ranked higher than other properties for the relevant region or city. Preferred Partners get a special thumbs-up icon and pay a higher commission for this ranking.

Rate components and potential additional fees

The rates displayed on the website are set and communicated by the providers.

  • Accommodations:

    Unless otherwise specified, the rates are displayed per accommodation and for your entire stay.

    The potential taxes and additional fees may vary according to the country, the accommodation, the selected room type and the number of guests. Each deal description specifies which taxes are included and which are excluded, if applicable. You will find more information about components included in the rate by clicking on the accommodation name to open the deal breakdown, and by hovering over the text in the "Your choices" column. This information is also showing in your confirmation e-mail. Please note that taxes may vary according to decisions taken by local authorities.

    We display all the equipments and facilities offered by the accommodation. To view them, click on the accommodation name to open the deal breakdown. All the equipment and facilities may not be included in the rate. Additional fees may apply for some services or equipments, such as breakfast, cleaning service or internet. To know if the equipments or facilities offered are included in the rate, hover over the question mark showing in the "Your choices" column.

  • Tickets:

    Prices are per person or group.

    The currency converter on our website is for information purposes only and should not be relied upon as accurate and effective at the time of booking; actual rates may vary.

Method for settling disputes

The contractual relationship is established between the provider and the user. Therefore, any claim regarding the stay policy or the performance of the services shall be addressed directly to the provider.

Unless otherwise provided by the public order, any dispute arising from the use of our services and general terms shall be submitted to the relevant jurisdictions in Amsterdam, the Netherlands.