Skip to main content

Rewards FAQ

    • Reward Eligibility Checklist

      Did you receive a reward offer on our website, app, in an email, by direct mail or from one of our partners? Congrats, make sure you follow these steps:

      While you’re making your booking

      • Meet the required minimum spend
      • Book within the specified accommodation type (if applicable)
      • Meet the book date deadline (if applicable)

      After booking

      • Check in to the property
      • Check out of the property

      Anytime (but the sooner the better)

      We pay rewards back after your stay. We’ll completely finalise your eligibility after your checkout date.

      Did you find this useful? Thanks for your feedback!
    • How do I claim my first reward?

      You can do this anytime, even after you’ve checked out of your accommodation:

      • Log in to your Booking.com account with the same email address that you used/will use to make your booking. Don’t have an account? Create one here using the same email address that you used/will use to make your booking.
      • Navigate to the Credit Card section under Settings (or under Edit Profile in our app).
      • Tick the box beside your preferred reward payment method. You only need to tick this box once, we’ll save your preference for future rewards.

      We’ll add your reward back on your card 30-60 days after your checkout date.

      Did you find this useful? Thanks for your feedback!
    • How do I claim all rewards after my first one?

      You don’t need to sign in to your Booking.com account to claim your reward – just make sure that you book using the email address associated with your account. You’ll automatically receive your reward back after we verify your stay with the property. This should happen 30-60 days after you check out.

      Did you find this useful? Thanks for your feedback!
    • How do I activate a reward offer that I’ve received by email, direct mail or from a Booking.com partner?

      Email

      • Click on the unique link in the body of the email, or copy and paste the link into the address bar at the top of your web browser.

      Direct mail/Booking.com partner

      • Type your unique URL into your address bar at the top of your web browser.

      In either case, when you land on Booking.com, you’ll see your reward offer.

      Did you find this useful? Thanks for your feedback!
    • How do I check the status of my reward?

      We’re still working on it! In the meantime, we’ll send you an email when we’ve started processing your reward – right after your checkout date. Another will follow once your reward is confirmed – approximately 30 days after your trip.

      Remember, your bank may also take extra time after these 30-60 days to process your reward.

      Did you find this useful? Thanks for your feedback!
    • What if I don’t have a credit card to receive my reward?

      It is also possible to use a Visa debit card or MasterCard debit card instead. At the moment, you will not be able to receive a reward without one of these cards.

      Did you find this useful? Thanks for your feedback!
    • How do I unsubscribe from receiving reward offers by direct mail?

      If you unsubscribe from our email newsletters you will also be unsubscribed from our direct mail.

      Did you find this useful? Thanks for your feedback!
    • Can I apply a reward to a booking I’ve already made?

      No, you are only eligible to receive a reward if you applied an offer while making your booking. A reward offer cannot be applied retroactively after you’ve confirmed your booking.

      Did you find this useful? Thanks for your feedback!
    • My reward offer has disappeared before I could make my booking – what do I do?

      Some reward offers are sent by email or received offline, but others only appear while you browse our website. These are often limited time offers. If you navigate away from the page without interacting with an offer, you may not be able to get it back.

      Did you find this useful? Thanks for your feedback!