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Rewards FAQs

    • How do I claim my reward?

      If your reward is being paid to your credit card:

      All you need to do is create a Booking.com account, then add a credit card for receiving rewards. Go to "Settings" to add/update your credit card info. 30–60 days after checking out of your stay, we’ll send the reward to your card. Don’t have an account? Create one here.

      Create an account

      If your reward is being paid in travel credit to your Booking.com Wallet:

      All you need is a Booking.com account. The email in your account should match the one used to make your booking using your reward offer. After checking out of your stay, we’ll add the reward amount to your account's Booking.com Wallet. Don’t have an account yet? Create one here.

      Create an account

      If your reward is an instant discount:

      All you have to do is select "Pay Now" when you pay. Your reward will be discounted from the price of your booking automatically. However, not all properties offer a Pay Now option. Properties that do offer Pay Now often support other online payment methods like iDeal or PayPal. Look for the Pay Now option on the Final Details page (right before finalizing your booking).

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    • When do I get my reward?

      If your reward is being paid to your credit card:

      We’ll verify your reward once you've returned from your trip. It can take 30 to 60 business days to get the reward on your credit card. You'll get a confirmation email when we’ve added it.

      If your reward is being paid in travel credit to your Booking.com Wallet:

      We’ll verify your reward once you've returned from your trip. It can take 30 to 60 business days for the reward to be added to your Booking.com Wallet. You'll get a confirmation email when we’ve added it.

      If your reward is an instant discount:

      Your reward will be discounted from the price of your booking, so you'll pay less when making your booking.

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    • Why hasn’t my reward arrived?

      If your reward is being paid to your credit card:

      Have you registered your credit card for receiving rewards to your account? Register a Visa, Euro/Mastercard, or China UnionPay card here. (Reward payments to American Express not supported). There could be a delay in the verification of your reward. You'll receive your reward in 30 to 60 days after checking out of your stay.

      If your reward is being paid in travel credit to your Booking.com Wallet:

      There could be a delay in the verification of your reward. You'll receive your reward in 30 to 60 days after checking out of your stay.

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    • How do I know if my reward will be applied before finalizing my booking?

      Depending on the reward, you'll see a ribbon with your offer at the top or bottom of the website and/or a message or active code on the left-hand side of the Final Details page (where you add your payment info).

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    • Can I use the reward towards a booking I’ve already made?

      No, rewards can't be applied retroactively. They can only be used towards new bookings.

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    • Can I use more than one reward when booking?

      You can only use one reward offer (or Refer a Friend offer) per booking. However, you can combine your reward with Genius discounts and Deals on our website.

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    • What happens if I cancel my booking?

      If you cancel a booking that was made using an offer, the offer value won't be given to you, and you won't be able to reuse your unique link or code.

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    • Type your unique link into your internet browser. Your reward will be activated when you land on our website, then make a booking as you normally would. After booking, you'll receive a message in your confirmation email verifying that you'll get your money back after your stay. If you're using an instant discount, you'll see the discount in the price breakdown.

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    • How do I use my unique code?

      On your computer or phone:

      Enter your code with your payment info on the Final Details page. Your reward will be activated, and you can make a booking as you normally would. After booking, you'll receive a message in your confirmation email verifying that you'll get your money back after your stay. If you're using an instant discount, you'll see the discount applied in the price breakdown.

      On your mobile app:

      Enter your code with your payment info on the Final Details page. Your reward will be activated, and you can make a booking as you normally would. (For some offers, you may be asked to visit "My coupon codes" under the main menu, then to enter your code there to activate your reward). After booking, you'll receive a message in your confirmation email verifying that you'll get your money back after your stay. If you're using an instant discount, you'll see the discount in the price breakdown.

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    • When does my reward expire?

      We'll tell you the reward's expiration date when we send your unique link or code. If your reward is expired, you won't be able to use it.

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    • What if I don’t have a credit card to receive my reward on?

      No problem. You can also register a Mastercard or Visa debit card for your rewards.

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