Refer a Friend

Our referral programme will shut down on 15 Oct 2019

What does this mean?

  • All referral rewards related to bookings made before 15 Oct 2019 will be issued as usual. All the terms and conditions still apply.
  • If your friend made a booking with your link before 15 Oct 2019, both you and your friend will get a reward. All the terms and conditions still apply.
  • If your friend makes a booking with your link on or after 15 Oct 2019, 00:00, their booking will be valid but no reward will be issued for you or them.

Terms and conditions

Am I eligible to refer a friend?

Yes! Simply send the referral link to your friends so they can book with us. You can refer a maximum of 10 friends and earn cash rewards.

Is my friend eligible for the reward?

Yes – you can refer anyone! Even if they have booked with us before. For your referred friend’s booking to be eligible for the reward they must use the referral link to book their accommodation. If a friend has made more than one booking using a referral link (with yours or anyone else’s), they will only be rewarded once. No rewards will be issued for other bookings.

How can I claim my reward?

If your reward is being paid to your credit card:


All you need is a Booking.com account, and to add and register your credit card details for receiving rewards. After your friend returns from their stay, we’ll put the cash reward on your card. Don’t have an account? Create one here.

Create an account

If your reward is being paid out in Wallet credit:


All you need is a Booking.com account. The email address in your account should match the one you used to book. After your friend returns from their stay, we’ll add the reward amount to your Wallet. Don’t have an account yet? You can create one here.

When do I get my reward?

If your reward is being paid to your credit card:


Once your friend has returned from their trip, we'll verify your reward and you will receive an email on how to claim it. It can take between 30 and 60 business days for you to receive the reward payment. You can always sign in to your account to check your reward status.

View reward status

If your reward is being paid out in Wallet credit:


Once your friend has returned from their trip, we'll start the verification process. You will receive an email with more information about the next steps. It can take between 30 and 60 business days for you to receive your reward payment. You can always sign in to your account and go to 'My Rewards' page to check the latest status.

How can my friend claim the reward?

If your reward is being paid to your credit card:


Your friend needs to have a Booking.com account. They have to add and register their credit card details for receiving rewards. After they return from their stay, we’ll put the cash reward on their card. If your friend doesn’t have a Booking.com account, they can sign up for one with the same email address they used to book their reservation.

If your reward is being paid out in Wallet credit:


Your friend needs to have a Booking.com account. The email address in their account should match the one they used to book. After they return from their stay, we’ll add the reward amount to their Wallet.

When will my friend get the reward?

If your reward is being paid to your credit card:


Once your friend has returned from their trip, we'll verify the reward and your friend will receive an email on how to claim it. It can take between 30 and 60 business days for them to receive the reward payment.

If your reward is being paid out in Wallet credit:


Once your friend has returned from their trip, we'll start the verification process. They will receive an email with more information about the next steps. It can take between 30 and 60 business days for your friend to receive the reward payment. They can always sign in to their account and go to 'My Rewards' page to check the latest status.

Why hasn’t my reward arrived?

If your reward is being paid to your credit card:


This is usually because people haven’t registered their cards for receiving rewards or removed their card information from their accounts before the reward was paid out. Please ensure you have saved a Visa or MasterCard credit or debit card in your account and registered it for receiving rewards.

If your reward is being paid out in Wallet credit:


This usually happens because we first need to verify if all the requirements are met before we can send the reward payment. The entire verification process can take between 30 and 60 business days - after that, we'll add the reward amount to the Wallet.

How can I check the status of my reward?

Check your reward status

Can I use the reward as a discount for a future booking?

No, the reward can’t be redeemed against a future booking. The reward is only put on your credit card after your friend has booked and completed their stay.

What happens if my friend cancels their booking?

If your friend cancels the booking neither you nor your friend will receive the reward. However, if your friend makes a new booking with your link, you will both still be eligible for the reward.

How long is the link valid for?

The link does not expire and it can be used at any time. However, Booking.com has the right to cancel the scheme at any time.

How will my friend and I receive the reward payment?

All rewards are paid directly to the Wallet. Wallet is the place where all rewards get automatically stored as credit and where you and your friend will be able to see how much credit you've earned and all details about previous activity.

What if I don’t have a credit card to claim my reward?

It’s no problem. You can use a Visa or MasterCard debit card instead and claim in the same way as a credit card.

Booking.com retains the right to withhold a reward in case of a suspicious reservation.

Here’s the legal stuff

If you want to know more about our Refer a Friend scheme, you can read our Terms & Conditions. It contains all the legal bits as you’d expect. Here, we call the person referring a friend the ‘Advocate’, and the friend is known as the ‘Referee’. (These are the Terms and Conditions!)

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