Refer a Friend – FAQ

1. To refer a friend, do I need an account with Booking.com?

You need to have a Booking.com account or have made a reservation with us. Don’t have an account? It’s simple - sign up here - and you too can begin referring friends!

2. How and when can I claim my reward?

The reward is a refund on your credit card after your friend has completed their stay. A few days after your friend has checked out of their booked accommodation, an email is sent to you on claiming your reward. To receive your reward, you need to have a Booking.com account or sign up for one. Then all you need to do is register your credit card details on your account. If you have registered more than one credit card, simply let us know which card we should send your reward to with our tickbox option. If you have already supplied your credit card details on your account and have clicked our tickbox option, we will send the reward automatically and no further action is required. You should receive your reward within seven working days after giving us your card details (unless your friend has not checked out).

3. What if I don’t have a credit card to claim my reward?

It’s no problem. You can use a debit card instead (VISA or Mastercard) and claim in the same way as a credit card.

4. How does my friend receive their reward?

Your friend receives their reward after their stay. After they have checked out, we will send them an email on how to claim their reward. To receive their reward, they need to have a Booking.com account or sign up for one.

5. Why hasn’t my reward arrived?

Usually people don’t receive their reward because they haven’t given us their credit card details. The reward will be sent once we have received credit card details and your friend has completed his/her stay.

6. How many rewards can I receive?

You can receive a maximum of 10 rewards. A friend can only make one eligible booking from your link and receive one reward. After getting their reward, your friend is not eligible for future rewards from links sent to them by other people.

7. What happens if my friend cancels their booking?

If your friend cancels the booking neither you nor your friend will receive the reward. However, if your friend makes a new booking with your link, you will both still be eligible for the reward.

8. How can I check the status of my reward?

You can check your current reward status and reward history by visiting your account.

9. Can I use the reward as a discount for a future booking?

No, the reward can’t be redeemed against a future booking. The reward is only given as a refund on your credit card after your friend has booked and completed their stay.

10. Who do I contact if I have further questions or if there is a problem?

Please email our friendly customer service team at customer.service@booking.com. When emailing, please also include the email address of your Booking.com account.

Booking.com retains the right to withhold a reward in case of a suspicious reservation.

Here’s the legal stuff

If you want to know more about our Refer a Friend scheme, you can read our Terms & Conditions. It contains all the legal bits as you’d expect. Here, we call the person referring a friend the ‘Advocate’, and the friend is known as the ‘Referee’. (These are the Terms and Conditions!)