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Booking.com Incentives Program Terms & Conditions

  1. Scope

    1. These “Terms” control and define the initiatives according to which Booking.com (the “Platform”) rewards Users in order to increase the number of booking reservations made on the Platform.
  2. Definitions

    1. “User” or “Guest” means a visitor of the Platform or a customer or guest of an Accommodation.
    2. “Accommodation” or “Property” or “Partner” means a User who holds an Accommodation Agreement (the “Agreement”) with the Booking.com Platform according to the relevant General Delivery Terms (the “GDTs”). This is a User that directly controls an Accommodation listing on the platform.
    3. Two Users are considered different as identified based on their email addresses, guest account info, or other similar unique identifiers. This is done at Booking.com’s sole discretion.
    4. “Participant” means a User who has started their booking reservation when receiving and using (i.e. clicking on, entering) an Incentive Link. The Participant joins the Incentives Program as soon as they use (i.e. click on, enter into their browser) an Incentive Link – they do not have to complete their booking reservation. However, in order for a booking to be considered an Eligible Incentive Booking (“Eligible Reservation”), and potentially qualify for a Reward, it needs to be finalized and identified in the system as coming from the appropriate Incentive Link. By engaging with the Program and/or applying for a Reward, Participants become members of the Incentives Program. In case of a dispute, Booking.com has the right to unequivocally determine whether or not this is the case.
    5. “Incentive Offer” or “Reward Offer” means the offer received through Promotional Material from the Booking.com website, a Booking.com email, Booking.com direct mail, in the Booking.com app, any other Booking.com correspondence or through authorized third-party media.
    6. “Incentive Link” or " Reward Link" refers to the link, including an incentive link, share link or coupon code, that the user receives through an Incentive Offer. Using the link (i.e. clicking on, entering) will enroll the user in the Incentive Program and display the relevant incentive campaign details to the user.
  3. General

    1. In order to participate in the Incentive Program and potentially be eligible for the relevant Reward, the following requirements need to be met by each Participant:
      1. You are not an employee of Booking.com (or any other affiliated group company within Booking Holdings Inc.),
      2. You will not enter into any contract or commitment with third parties as an agent for or on behalf of Booking.com,
      3. You will not describe, present or portray yourself in any way as such an agent of Booking.com,
      4. You will not act on behalf of or represent Booking.com in any manner, or for any purpose,
      5. You are an adult (at least 18 years old),
      6. You are acting in your own personal and private capacity – unless explicitly agreed otherwise, but never in a governmental capacity/position,
    2. Booking.com is at all times entitled to cease and/or suspend its obligations in these Terms until it's able to identify and verify (screen) the relevant Participant or in the event of (alleged) fraudulent activities by either Participant or any other misuse of the Program.
    3. Booking.com also reserves the right to cease and/or suspend its obligations in these Terms if either Booking.com or the Participant is not able to establish proof of eligibility in the Program.
    4. Any Reward already received by the Participant will be repaid and returned at the first request of Booking.com should any event in either section <3.b and/or 3.c> occur.
    5. The Participant will be responsible and liable for payment, withholding, remittance, and reporting of any taxes, levies, imports, duties, charges, fees, and withholdings that could arise from participation in the Program (including corporate/individual income tax, VAT, sales taxes, and other applicable national, governmental, provincial, state, municipal or local taxes or levies, and associated late payment interests and penalties imposed by any authority for failure to pay, withhold, and report).
    6. Booking.com reserves the right to (wholly or partly) withhold, reject, amend, suspend, revoke, cancel, or deny benefit or use of the Program (including the eligibility criteria) at any time and for any reason (without prior notice).
    7. Compensation might be provided to the Participant according to the relevant promotional material and these Terms (the “Reward”).
    8. If a Reward is provided, the Participant has no rights to choose which actual Reward type will be applicable for them since this is determined at Booking.com’s sole discretion according to the terms of the particular campaign.
    9. Unless stated otherwise, a Reward is accrued when Booking.com has confirmation from the Accommodation that the Participant has completed the booking made with the relevant Incentive Link.
    10. Rewards from overlapping promotional campaigns are not cumulative. Only one Promotion applies for each individual Participant.
    11. Unless stated otherwise, Participants are not entitled to any cash or wire transfer of the relevant funds.
  4. Incentive Links

    1. In case the User receives an Incentive Link or coupon code:
      1. When used, Incentive Links and coupon codes are unique for each specific Participant in each specific campaign,
      2. Booking.com reserves the right to limit the validity of all Incentive Links and coupon codes issued as part of this program at any time, for any reason,
      3. Booking.com reserves the right to determine the audience for each Incentive Link and coupon code campaign,
      4. Unless stated otherwise an Incentive Link and coupon code might be used only once (i.e. for one individual booking),
    2. In case that the user receives a share link:
      1. When used, Share Links are unique for each specific campaign,
      2. Booking.com reserves the right to limit the validity of all Incentive Links and coupon codes issued as part of this program at any time, for any reason,
      3. Booking.com reserves the right to determine the audience for each Incentive Link and coupon code campaign,
      4. Unless stated otherwise, an Incentive Link and coupon code might be used only once (i.e. for one individual booking).
  5. Reservations Reward

    1. In case the Promotional Offers involves a reservations-based cashback Reward, the Participant will be compensated as follows:
      1. You have to hold a valid Guest User Account on Booking.com with up-to-date, valid credit card info attached. Currently, we don't support American Express as a valid credit card.
      2. Your stay, as a part of your Eligible Incentive Booking, has to be confirmed by the booked Accommodation(s) to Booking.com,
      3. When being awarded the Reward according to these Terms, you'll receive your cashback on your valid credit card,
      4. You'll receive a cashback Reward for the stated amount after your stayed (completed) reservation—up to a maximum value of EUR1000 [one thousand Euros] (or local currency equivalent)—when you're given the Reward in accordance with these Terms. For tax reasons, different maximum value limits could apply to different territories.
      5. The cashback reward will be processed directly onto your registered Credit Card,
      6. Each Guest can only qualify for up to 10 (ten) separate Rewards,
      7. You cannot combine an Incentive Reward and a Refer A Friend Program reward in one booking,
      8. The eligible reservation has to be booked through the Booking.com Platform using the same Guest User Account as the Account that received the Reward. The Reward is not transferable to another Guest User Account,
      9. Certain Rewards can be limited to certain users (e.g. users who have not previously booked with Booking.com) or certain bookings (e.g. specific destinations) based on the sole discretion of Booking.com. Where applicable, this will be described in the promotion offer,
      10. For certain properties, the reward might be given to the Participant at the time of booking as an instant discount instead of a cashback. In these cases, the reward value is deducted from the total price of the reservation and the Participant pays the balance at the time of booking,
      11. The Incentive Link can only be applied to one reservation at a time. If the eligible reservation is canceled within the Free Cancellation terms, as highlighted in your booking confirmation, then the same Reward Link becomes valid again for your next reservation,
      12. If the Incentive Link is used on a Non-refundable reservation or the eligible reservation is canceled outside of the Free Cancellation terms as above, then the cashback is considered performed, and the link expires regardless of the fact that you actually stayed at the booked Property. Booking.com considers their Reward obligation fulfilled,
      13. In case the Incentive campaign does not have a set expiration date, an Incentive Reward not redeemed within six (6) months after its confirmation by Booking.com will automatically expire,
      14. If the Participant does not finalize their reservation under the conditions of the Booking.com Incentives Program campaign they're participating in, they will be removed from the program.
  6. Displaying Incentive Links

    1. The Participant will not share or publish the Incentive Links where there is no reasonable basis for believing that recipients are genuine travelers and appreciate the invitation stated through the Incentive Link and not in violation of applicable anti-spam laws. The Participant will indemnify and hold Booking.com, its directors, officers, employees, shareholders, agents, and successors harmless, from and against any claims that might arise from any unlawful forwarding or sharing of the Incentive Link.
  7. Anti-Bribery Statement

    1. By sharing the Incentive Link, creating an Eligible Booking and in order to be eligible for the Incentive Reward, each Participant agrees and accepts the following anti-bribery terms: You are not a government official. "Government officials" include any government employee; candidate for public office; and any employee of (wholly or partly) government-owned or government-controlled companies, public international organizations, and political parties (including any official or representative thereof). Government officials are not eligible for the referral bonus. You will immediately inform us if you are a government official. In respect of (or as an award for) the referral activities (including the solicitation of new users, accommodations and/or the promotion and marketing of Booking.com) and the Referral Bonus, you will (i) not directly or indirectly (a) offer, promise or give to any third party (including any governmental official or political party's official, representative or candidate)), or (b) seek, accept or get promised for itself or for another party, any gift, payment, reward, consideration or benefit of any kind which would or could be construed as bribery or an illegal or corrupt practice, and (ii) comply with all applicable laws governing anti-bribery and corrupt gifts and practices (including the U.S. Foreign Corrupt Practices Act and the UK Anti-Bribery Act).
  8. Miscellaneous

    1. The original English version of these Terms might have been translated into other languages. The translated version of these Terms is only a courtesy and office translation – the Participants cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions of these Terms or in the event of a conflict, ambiguity, inconsistency or discrepancy between the English version and any other language version of these Terms, the English language version will apply, prevail, and be conclusive and binding. The English version will be used in legal proceedings. If any provision of these Terms is or becomes invalid, unenforceable or non-binding, you will remain bound by all other provisions stated. In such event, an invalid provision will nonetheless be enforced to the fullest extent permitted by applicable law, and each participant will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.
    2. Booking.com processes any personal data as part of the Incentives Program in accordance with the Booking.com privacy statement here.
    3. These Terms are governed by Dutch law. Any dispute arising from or in connection with these Terms will be exclusively governed by and subject to Dutch law. The Program (including the Terms) are offered by Booking.com B.V. (a private limited liability company), incorporated under the laws of the Netherlands and having its registered office at Herengracht 597, 1017 CE, Amsterdam, the Netherlands.
    4. In the event of (alleged) fraud or misuse, Booking.com is entitled to immediately suspend and/or withhold payments and/or terminate and/or suspend the agreement with the relevant involved partner.
  9. More Info

    1. To contact us, visit this page.
    2. The Terms can be amended from time to time without prior notification. Check these terms regularly for any updates or adjustments.