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Frequently Asked Questions

Cancellations

Can I cancel my booking?
Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.
If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won't pay a cancellation fee. If your booking isn't free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
Can I cancel or change my dates for a non-refundable booking?
Changing your dates for non-refundable bookings isn't possible. If you decide to cancel your booking, you may incur charges. Any cancellation fees are determined by the property, and you'll pay any additional costs to the property.
Where can I find my property's cancellation policy?
You can find this in your booking confirmation.
How do I know if my booking was canceled?
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.