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Frequently Asked Questions

Cancellations

Can I cancel my booking?
Yes! Any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.
If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.
Can I cancel or change my dates for a non-refundable booking?
Changing your dates for ‘Non-Refundable’ bookings isn't possible. If you choose to cancel your booking, you may incur charges. Any cancellation fees are determined by the property. You will pay any additional costs to the property.
Where can I find my property's cancellation policy?
You can find this in your booking confirmation.
How do I know if my booking was cancelled?
After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.
 
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