Only reservations made through the microsite will be eligible to earn LATAM Pass Miles. If you close the window or exit the site, you will need to come back through the following link: sp.booking.com/index.html?aid=1444469&label=latam-TClatampass, and enter your LATAM Pass member details in the corresponding fields when making the reservation to earn your LATAM Pass Miles.
Reservations made through other channels or directly through the Booking.com website cannot be modified to add your LATAM Pass member number and earn miles.
LATAM Pass Miles can take up to 10 weeks after the check-out date to be added to your account.
LATAM Pass Miles can only be rewarded after your stay has materialized and the hotel has confirmed it in the system.
Only registered members of the LATAM Pass Program are eligible to earn miles.
It is the LATAM Pass member’s responsibility to identify and correctly add his/her LATAM Pass member number during the reservation process. If your LATAM Pass member number is wrongly entered, misspelled, or it is not correctly provided in the corresponding fields during the booking process, neither LATAM Pass, LATAM Travel nor Booking.com will be responsible for the proper accrual of the corresponding miles.
Until the reservation check-in date it is possible for the member to either add or modify his/her membership number in the reservation via links found inside the confirmation e-mail and “Manage my Booking” session.
Although it is not common, LATAM Pass members may need to provide proof of reservation and proof of stay. For this purpose, please keep your booking confirmation e-mail as well as the payment receipt from the accommodation and accommodation invoice to verify your stay and request the LATAM Pass miles generated by your booking.
The calculation of miles excludes taxes and fees.
Brazilian residents must do reservations via Multiplus integration if willing to earn Points on Booking.com Hotels.
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Frequently asked questions
Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.
If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.
Cancelling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful.
After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.
You can find this in your booking confirmation.
Where can I find my confirmation number and PIN?
Check your confirmation email. You can find both of these numbers in the right-hand corner of your confirmation email, which was sent after your booking was made:
Can't find your confirmation email? Enter the email address you booked with, and we'll resend it to you.
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